Effective Date: June 17, 2026 • Last Updated: June 17, 2026
By downloading, installing, or using the SGNLS application ("App" or "Service"), you confirm that you are at least 18 years of age, have read and understand these Terms, and agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
If you do not agree with any part of these Terms, you must immediately cease use of the Service and delete your account.
SGNLS is a peer-to-peer roadside assistance platform that connects individuals experiencing vehicle distress ("Users" or "Drivers") with independent roadside service providers ("Techs" or "Providers"). The Service facilitates five categories of roadside assistance:
SGNLS is a technology platform only. We do not employ Techs, own vehicles used in service delivery, or guarantee specific response times. All roadside services are provided by independent third-party contractors.
SGNLS IS NOT AN EMERGENCY SERVICE AND IS NOT A SUBSTITUTE FOR 911 OR EMERGENCY RESPONDERS. If you are in a life-threatening situation, involved in an accident with injuries, or facing an immediate threat to your safety, call 911 or your local emergency number immediately. Do not rely on SGNLS for emergency response.
To use the Service, you must create an account using a valid email address and password, or through a supported third-party sign-in method. You agree to provide accurate, current, and complete information and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at legal@sgnls.app if you suspect unauthorized access. SGNLS is not liable for losses resulting from your failure to protect your credentials.
Each user may maintain only one active account. Creating multiple accounts to circumvent restrictions, reviews, or suspensions is prohibited and may result in permanent termination of all associated accounts.
To request services as a User, you must be the owner or authorized operator of the vehicle for which help is requested, or have the vehicle owner's explicit permission to request service. You affirm that you are requesting service for a lawfully owned or operated vehicle.
When dropping a signal, you agree to provide accurate information about your location, distress type, and any special circumstances. False or inaccurate signals waste provider resources and may result in account suspension.
You agree to treat all Techs with courtesy and respect. Harassment, threats, physical contact, or property damage directed at any Tech is strictly prohibited and will result in immediate account termination and may be reported to law enforcement.
Techs who accept service requests through SGNLS are independent contractors, not employees, agents, or partners of SGNLS. Nothing in these Terms creates an employment, partnership, joint venture, or franchise relationship between SGNLS and any Tech.
To operate as a Tech on the SGNLS platform, you must:
Techs agree to respond to accepted signals promptly and professionally; perform only the accepted service type; use appropriate equipment; not charge Users amounts beyond those established by SGNLS; and maintain vehicles and tools in safe operating condition.
SGNLS operates a tier-based reputation program (Bronze, Silver, Gold, Elite). Tier status is determined by completed jobs, ratings, and compliance history. SGNLS reserves the right to modify tier criteria at any time.
SGNLS reserves the sole right to approve, reject, suspend, or permanently remove any Tech from the platform for any reason, including but not limited to: low service ratings, insurance lapses, compliance violations, safety concerns, or fraudulent activity.
SGNLS offers an optional subscription plan called SGNLS Membership at $5.99 per month, billed monthly through Apple In-App Purchase. Membership provides priority signal routing, free monthly service calls, and other benefits described in the App.
SGNLS Membership automatically renews at the end of each billing period unless you cancel at least 24 hours before the renewal date. Renewal charges are processed through your Apple ID account. You may manage and cancel your subscription at any time in your Apple ID account settings under Subscriptions.
Non-member Users may be charged per-service fees. All fees are disclosed in the App prior to service confirmation. Fees are processed through Stripe, Inc. By providing payment information, you agree to Stripe's Terms of Service.
Subscription fees are generally non-refundable except as required by applicable law or Apple's refund policies. Service fee refunds may be considered on a case-by-case basis for failed or significantly incomplete service. Contact legal@sgnls.app to request a refund review.
The Service requires access to your device's location to function. By using SGNLS, you consent to the collection, use, and sharing of your location data as described in our Privacy Policy. Location data is used to identify your position when dropping a signal, display your signal to nearby Techs, and enable Techs to navigate to your location.
You agree not to use the Service to:
The SGNLS name, logo, application, and all related technology are owned by SGNLS / BASS Technologies and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the App for its intended purpose. No other rights are granted. You may not use our trademarks, logos, or branding without prior written consent.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. SGNLS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT ANY TECH WILL BE AVAILABLE AT ANY GIVEN TIME; OR THAT SERVICE WILL BE COMPLETED WITHIN ANY PARTICULAR TIMEFRAME.
SGNLS DOES NOT GUARANTEE, ENDORSE, OR ASSUME RESPONSIBILITY FOR ANY SERVICE OFFERED BY A TECH. YOUR USE OF ANY TECH SERVICE IS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SGNLS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, PERSONAL INJURY, OR PROPERTY DAMAGE.
IN NO EVENT SHALL SGNLS'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO SGNLS IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
You agree to defend, indemnify, and hold harmless SGNLS and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses arising out of or relating to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) if you are a Tech, any claim arising from the services you provide.
Before initiating formal proceedings, contact SGNLS at legal@sgnls.app with a written description of the dispute. The parties will attempt to resolve the matter informally for 30 days.
If informal resolution fails, any dispute shall be finally resolved by binding individual arbitration under the rules of the American Arbitration Association (AAA), conducted in Los Angeles, California. The arbitrator's decision shall be final and binding.
YOU AND SGNLS EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION. ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY.
These Terms are governed by the laws of the State of California, without regard to conflict of law provisions. Subject to the arbitration provision above, you consent to the exclusive jurisdiction of courts in Los Angeles County, California.
SGNLS may suspend or terminate your account at any time, with or without cause. You may delete your account at any time through the App or by contacting legal@sgnls.app. Provisions that by their nature survive termination shall survive, including Sections 10–15.
SGNLS reserves the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, by in-app notification. Continued use of the Service after modifications constitutes acceptance of the updated Terms.
SGNLS / BASS Technologies
Email: legal@sgnls.app
Website: sgnls.app